Privacy Policy

1. Introduction

Inseam ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Intelligent Product OS service (the "Service"). By using the Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Account Information

• Email address

2.2 Gmail Data (via Google OAuth)

• OAuth access and refresh tokens
• Email metadata (sender, subject, date, thread ID)
• Email content and attachments
• History ID for tracking changes

2.3 User-Uploaded Files

• Spreadsheets (.xlsx, .xls, .csv)
• Tracker data and configurations
• File metadata (name, size, upload date)

2.4 Usage Data

• Account creation date
• Last active timestamp
• Onboarding completion status

3. How We Use Your Information

Your Gmail data is used exclusively to:

• Receive real-time notifications via Google Cloud Pub/Sub when new emails arrive
• Analyze emails for product-related updates (e.g., shipment notifications, production status)
• Extract relevant information to suggest tracker updates
• Display email sources for transparency in our interface

We do not:

• Send emails on your behalf
• Access emails unrelated to production tracking
• Share your email data for advertising purposes
• Sell or rent your email data to third parties

4. Data Security

We implement industry-standard security measures to protect your data:

• Google OAuth 2.0 for secure authentication
• Encrypted storage of OAuth tokens
• HTTPS/TLS for all data transmission
• Access controls limiting who can view your data within our systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Third-Party Services

We use the following third-party services:

• Google: OAuth, Gmail API, Google Cloud Pub/Sub
• OpenAI: For AI-powered email analysis and tracker suggestions
• Cloud Infrastructure Providers: For hosting and storage

These services have their own privacy policies. We recommend reviewing them: Google Privacy Policy, OpenAI Privacy Policy.

6. Data Retention

• Account Data: Retained until you delete your account
• Tracker Data: Retained until you delete the tracker or account
• Email Analysis Results: Stored in your update history until you delete the tracker

7. Your Rights

You have the right to:

• Access: View your account data and tracker information
• Export: Download your tracker data
• Revoke Access: Disconnect Gmail access via Google Account settings
• Delete: Request account deletion by contacting us
• Update: Modify your profile information

8. Compliance with Google API Services User Data Policy

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

• We only request Gmail access for production tracking purposes
• We do not use Gmail data for advertising
• We do not allow humans to read your emails (only automated systems process them)
• We do not transfer Gmail data to third parties except for AI processing (OpenAI) as disclosed

9. Data Sharing

We may share your data only in the following circumstances:

• With AI Providers: Email content is sent to OpenAI for analysis
• Legal Requirements: If required by law or to protect our rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets

10. Children's Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children.

11. International Data Transfers

Your data may be transferred to and stored on servers located in the United States or other countries. By using the Service, you consent to such transfers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of changes via email or through the Service. Continued use after changes constitutes acceptance.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at: info@inseam.ai